Pro-Home Privacy Policy

The following document outlines the Privacy Policy of the Pro-Home website. Before using any Pro-Home services, you must read, understand, and agree to these terms. The terms of use are not legally binding.

This Privacy Policy covers Pro-Home's treatment of personal information that Pro-Home gathers when you are on the Pro-Home website and using Pro-Home services. This Policy does not apply to the practices of third parties that Pro-Home does not own or control or to individuals that Pro-Home does not employ or manage.


Alberta corporation Ltd. ("Pro-Home" and also "our", "us", and "we") we are committed to protecting your privacy and maintaining a general policy of openness about how we collect, use and disclose your personal information. Pro-Home is an Alberta corporation. This Privacy Policy (the "Policy") constitutes a legal, binding agreement between you ("you", "your", or "user(s)"), a user of our websites, and Pro-Home.

This Privacy Policy aims to inform you about Pro-Home's practices relating to the collection, treatment, disclosure and safeguarding of any personally identifiable information that may be provided through access to or we may otherwise collect use of our website, services and publications. By using our website or submitting information to our website at (the "Site").

This Policy applies only to people who wish to use our website. You hereby consent that Pro-Home may collect, use and disclose such personal information (as defined below) in accordance with the following terms and conditions, and as permitted or required by law.

This Privacy Policy also explains how you can contact us if you have a question about, want to change, or delete any personal information that Pro-Home may be maintaining about you. Please take the time to read this Privacy Policy and retain it for future reference. For purposes of this Policy, the Site shall be the initial point of contact between you and Pro-Home and will serve as the initial point of collecting any personal data you may provide us. Please read this policy carefully and our applicable Terms of Use, incorporated by reference.

As used herein, the terms "use", "collect", "treat", "process", and "disclose", when related to personal information and other data, include, among other items, the use of cookies inside a computer and statistical and analytical complication thereof for the creation of aggregate databases and marketing strategies; also including but not limiting, the storage, use, combination, integration, disclose, process and transfer of such personal information within our affiliates or other third parties.


For the purpose of this Privacy Policy, and under applicable privacy laws, "personally identifiable information" is generally defined as personal information about an identifiable individual or person, not a legal entity or information that allows an individual to be personally identified.


Public Content: Your account profile and anything you post on the Site are meant for public access. Such content may be displayed on the Site or be distributed to a general audience through third-party websites or other web services.

Location & Activity: The personal information Pro-Home may collect about you may include, but is not limited to: your contact information, including an online name & neighbourhood of residence, zip or postal code, the date and time of your visit, your IP address, content viewed, the name of companies recorded in your account, email address and demographic information.

Advertising: If you purchase business advertising through our website, your billing information may be stored. This sensitive information is encrypted according to industry standards and is only shared with third parties who will assist Pro-Home in completing the purchase transaction.

Messaging: We may also retain any communications you send other users and us, including email messages, forum posts, reviews and responses we send you.

We collect your registration and user profile data. Our servers also collect log information to make the website faster and better. We also collect geographic location data; this allows us to present a more personalised experience.


Children and minors, that is, persons under 18, are not eligible to use the Site unsupervised. Therefore, we ask that children do not submit any personal information to us. Suppose you are under the age of 18. In that case, you may only use this Site in conjunction with and under the supervision of your parents or legal guardians. Please only use this Site if you are an adult.


We use your personal information to operate and provide the products and services of Pro-Home on or in connection with the Site. More specifically, we generally collect, use and disclose your personal information, but communications on consent for the following purposes:

*To verify the validity of your email address and identity;

*To communicate with you regarding the information you submit to the Site;

*To research, develop, manage, protect and improve those communications;

*To respond to questions and suggestions you submit to the Site;

*To verify any reviews submitted to the Site;

*To advise you about new products and services that may be of interest to you;

*To allow other Users to communicate with you regarding quotes;

*In addition, from time to time, we may use your personal information for the following purposes:

*To detect and protect Pro-Home and third parties against error, fraud, theft and other illegal activity, and to audit compliance with Pro-Home's policies and contractual obligations;

*To understand your needs and preferences, including contacting and communicating with you and conducting surveys, research and evaluations; and

*We may indicate to you from time to time for any other purpose.


Except with your consent and as set out below, we will not sell, license, trade, or rent your personal information to or with others.

Third Parties: we may disclose personal information to our authorised third-party providers, including those engaged to assist us in providing our services via the Site (including but not limited to software development, website development and hosting, data processing, document management and office administration) to you or to carry out one or more of the uses described above. These service providers are prohibited from using your personal information for any purpose other than to provide this assistance and are required to protect personal information disclosed by Pro-Home and to comply with the general privacy principles described in this Privacy Policy.

Investigations: Pro-Home reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.

Business Transfers: Pro-Home also reserves the right to disclose and transfer personal information to a third party in the event of a proposed or actual purchase of all or any portion of Pro-Home or of any of the business or assets or shares of Pro-Home or a division thereof for you to continue to receive the same products and services from the third party.

Aggregate: Aggregate information is collected by Pro-Home. This information may be shared with third parties, such as advertisers. Often this information is collected and used for statistical purposes to determine users' current areas of interest.

Facebook, Twitter and LinkedIn: The Site allows you to connect your account to and post links on social media accounts such as Facebook, Twitter or LinkedIn. Pro-Home will use the information from the Site so that you can share public content with your friends and followers, should you opt-in only.

Injured, Ill, Deceased: Pro-Home shall, where required by law, disclose personal information requested to communicate with the next of kin or authorised representative of an injured, ill, or deceased individual.

Defence: We will also release any and all collected information and personal data under the following circumstances: if required by applicable law, to defend ourselves and our affiliates from legal claims by third parties and to respond to such claims and legal processes (including takedown notices and subpoenas), to protect the property, rights and integrity of Pro-Home or any third party, and to prevent or terminate any activity we may consider to be -- or which may pose a risk -- of any illegal, unethical or objectionable activity.


Use of the Pro-Home website is voluntary. We will seek express consent to use or disclose your personal information during collection or to communicate with you. In certain rare circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use the information for a purpose not previously identified).

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you refuse or withdraw your consent, we may not be able to provide you or continue to provide you with certain services or information that may be of value to you.

As a condition of the supply of a product or service, we will not require you to consent to the collection, use or disclosure of information beyond that required to fulfil the explicitly specified and legitimate purposes for which the information is being provided.


We may also use your personal information to promote and market additional goods, services and special offers from our affiliates and sponsors, including direct marketing. We may only disclose aggregated statistics with anonymised data based on our users' use of the Site. To ensure advertisers understand who our subscribers are and what they are interested in, we will compile your information and create general profiles of our subscribers' demographic information and interests. However, we will never share your personally identifiable information with our advertisers.

From time to time, we will ask you for express permission and consent to receive Commercial Electronic Messages ('CEM'), which we will sometimes send from or to Canadian computers to our users. A CEM is a message in an electronic format (e.g. emails, SMS, social media messages, push notifications and another form of communications) which is then sent to an electronic address (e.g. email, instant message accounts, smartphone, social media profile) that contains a message asking recipients to participate in commercial activities (e.g. purchase of products and services). For purposes of this Policy, and in compliance with the Canada Anti-Spam Law ('CASL'), express consent shall require our clear and concise description of the purpose of such consent, along with a description of the CEMs you may receive from us.

Express consent for CEMs does not apply to those CEMs that we may send, and that is:

  1. Opened or accessed outside of Canada.

  2. For security, refunds or guarantees of products and services on our Site.

  3. For providing information about purchases and transactions about your account.

  4. Account-related notifications.

Pro-Home may use proprietary software tools and other third-party tools such as Google Analytics and AdSense (which include remarketing code functionalities) to gather information about websites you browse and view or when you undertake specific actions on a website. Finally, use the Site through a mobile device. You may also use your device's settings for control items such as location sharing, tailored advertising and other privacy settings.


When you visit our Site, we may place a "cookie" in the browser directory of your computer's hard drive. A cookie is a small text file of information that a website can store on your web browser and later retrieve. Some cookies are temporary, and others can be valid for several weeks or months, stored on your computers or mobile devices even beyond when you exit your browser. We also use web beacons, tags and other means on our Site. Such beacons are electronic files, sometimes only a pixel or small image, embedded on websites. We use such kinds of cookies for various legitimate business purposes. In addition to the identified uses described in this Policy, we may use the information provided by cookies and disclose it to third parties to measure our Site's service, improve the Site's functionality and content, and facilitate its usage. You can reset your browser to notify you when you have received a cookie or refuse to accept a cookie. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, usually through the settings tab.


Pro-Home makes all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorised access. A password protects your Pro-Home account information for your privacy and security. Protect against unauthorised access to your password and your computer by logging off once you have finished using a shared computer.

This protection applies to information stored in electronic and hard-copy forms. Access to your personal information is restricted to select employees or representatives. In addition, Pro-Home employs appropriate information security techniques to protect personal information against loss and unauthorised access. Pro-Home educates its employees on the importance of privacy. It is Pro-Home Policy to give access to confidential information to persons who require it to carry out the responsibilities of their jobs.

Pro-Home educates all its employees on the importance of privacy. It is Pro-Home' Policy to give access to personal information only to those employees who require it to carry out the responsibilities of their jobs or to other such third parties with similar designated responsibilities and who are subject to contractual confidentiality restrictions with Pro-Home.

We strive to use commercially acceptable means to protect your personal information; we cannot guarantee its absolute security. Suppose a breach of personal data is under our control. In that case, Pro-Home shall retain records of any such breach for twenty-four months following the day we determine that a violation has occurred. Suppose it is reasonable to believe that a breach of personal information creates a real risk of significant harm to an individual. In that case, notice shall be given to the affected individual unless prohibited by law. A report shall be submitted to the Office of the Privacy Commissioner of Canada as soon as feasible. 

In the event, a breach occurs, and we believe another organisation, government institution, or part of a government institution may be able to reduce the risk of harm that could result or mitigate that harm, Pro-Home shall notify that organisation, government institution, or a part of the government institution of the breach. Pro-Home breach notification and record-keeping framework shall comply with the 2015 amendments to the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Breach of Security Safeguards Regulations.


This website may offer links to unaffiliated third-party websites for your convenience. You should be aware that operators of linked websites may also collect your personal information (including information generated through cookies) when you link to their websites. Pro-Home is not responsible for how such third parties collect, use or disclose your personal information. Hence, it is essential to familiarise yourself with their privacy policies, which may differ from ours, before providing them with your personal information. Pro-Home cannot be held liable for your use of such third-party websites.


At Pro-Home, we want you to be able to maintain control over how we use your personal information. We continuously try to improve our user experience and to give you the best choices for providing, editing, removing or instructing us not to use particular personally identifiable information collected by us from you.


The Pro-Home reserves the right; to modify this Privacy Policy at any time. Without notice and at our sole and final discretion. The Policy posted at any time or from time to time via this Site shall be the Policy then in effect. Therefore, we suggest that you frequently review for any updates. Your simple access or use of our Services after such amendments or changes become effective is your acknowledging and acceptance of the new policy.


Upon your request to us, and after proper review, we may edit, deactivate and delete your data and other information from our active databases. Please be advised that we may not be able to delete all of your data from some of our secure databases. In such a case, we will make the data permanently inaccessible to any third parties. You can also edit the personal information we store about you by going to your account settings on the Site.